Senior Operations Manager New Denver, Colorado, United States
Company: Tbwa Chiat/Day Inc
Location: Denver
Posted on: October 16, 2024
Job Description:
Metropolis develops advanced computer vision and machine
learning technology that makes mobile commerce remarkable. Our
platform is already deployed in hundreds of mobility facilities and
industries with billions in opportunity. We're building the digital
pipes through which the future of mobile commerce will move.The
roleThe Senior Operations Manager is a managerial position that
supports the operations in an assigned location or locations. This
role is responsible for the direct supervision of employees and is
responsible for the operations of one or more locations. The
Operations Manager ensures that all elements of the operation,
including team member performance, customer service, finances,
maintenance, and safety, meet Metropolis
standards.Responsibilities
- Manage a team of hourly employees
- Schedule shifts and verify time and attendance tracking.
- Plan, organize and manage the work of hourly team members,
ensuring team members are deployed appropriately and tasks are
completed in accordance with organizational requirements and
Metropolis standards.
- Interview, hire and develop team members.
- Ensure team members complete all necessary training.
- Create, implement, and manage forecasting, planning, and
budgeting process for assigned location(s).
- Control spending and keep expenses within approved budget.
- Maintain maintenance control documents while meeting
maintenance goals.
- Promote safe work practices by conducting safety audits and
coaching individual staff members.
- Work closely with the client to define performance measurements
and execution.
- Ensure all client operational documentation is complete and
recorded for client and Metropolis records.
- Ensure Metropolis's standards of Customer Service are met
- Greet customers and clients in a courteous manner.
- Communicate with customers and staff for general inquiries
about parking, parking locations, and customer service
inquiries.
- Observe and coach team members to meet customer service
standards.
- Implement company initiatives and processes.
- Conduct performance evaluations that are timely and
constructive.
- Perform specific operational responsibilities as required based
on the needs of the assigned location.
- Perform other duties as assigned.Requirements
- High School Diploma or GED required; some college
preferred.
- Prior business experience preferred.
- Scheduling and payroll knowledge a plus.
- Ability to plan and manage time for multiple tasks to meet
established deadlines.
- Strong interpersonal skills; frequently communicate with team
members and customers; must be able to exchange accurate
information.
- Able to detect safety concerns and adjust accordingly.
- Must be able to communicate effectively in both written and
verbal form.
- Must maintain confidentiality of all work-related
information.
- Ability to work in a diverse environment and be sensitive to
issues of diversity and inclusion.
- Good work habits and willingness to work extended hours if
requested to complete a job when required to meet deadlines.We're
an equal opportunity employer. All applicants will be considered
for employment without attention to race, color, religion, sex,
sexual orientation, gender identity, national origin, veteran or
disability status.Salary Range: $85,000 - $100,000 per
yearBenefits: Medical, dental, vision, flexible spending accounts,
long/short term disability, life insurance, accident insurance,
401k and paid time off.Join us in making a difference as we build
our future. Metropolis is an equal opportunity employer, dedicated
to diversity, equality, and inclusion, and provides equal
employment opportunities to all employees and applicants for
employment. Metropolis prohibits discrimination and harassment of
any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local
laws.Apply for this job
#J-18808-Ljbffr
Keywords: Tbwa Chiat/Day Inc, Vail , Senior Operations Manager New Denver, Colorado, United States, Accounting, Auditing , Denver, Colorado
Didn't find what you're looking for? Search again!
Loading more jobs...